wELCOME

Resident Portal

Manage your home life in this one stop shop.

Your Resident Handbook

View a digital copy below.

Resident Induction Module

Find out important information about your stay.

Community Guidelines

View a digital copy below.

The Scape Team

Get to know the Scape team who are here to

support you during your time at Scape.

sign up

PRE-ARRIVAL

Key pre-arrival requirements

• Sign your Tenancy Agreement and provide us with your COE and passport
  
• Pay your 4-week bond amount
  
• Let us know your arrival time
  

Get yourself set up with the basics

• Australian mobile number (sim card)
  
• Local bank account
  
• Myki card for PTV

Check that your electronics are compliant

Your travel adapters, USB chargers and power supplies should be safe to use in Australia.

Make your move easy with our packs & services

Buy a bedding or kitchen starter pack or book in

a laundry, cleaning or airport transfer today.

arrival

Your new address

Scape Carlton, 581 Swanston Street,

Carlton VIC 3053

Learn how to get there

The International and Domestic Terminals are approximately 18km away from Scape Carlton. You can take a Taxi or Uber, which will take approximately 30 minutes. Alternatively, you can take public transport or book an airport transfer below.

Check your check-in plans

Check-in is available from 3pm on your signed contract commencement date. If you plan to arrive before 3pm or late at night, please let us know beforehand via email.

Easy ways to pay

Rent and any other admin fees can be paid using your bank details through the Resident Portal. We advise setting up direct debit for rent payments.

Emergency contact details

• Emergency (police, fire, ambulance) 000
  
• Duty Manager phone number 0400 703 563
• Nearest hospital (03) 9342 7000
  
• Nearest Police Station (03) 9637 1100
  

your home

Mail & parcel delivery

When ordering online please ensure to include your full name as written on your passport, your room number and Scape building address.

Example:

Sarah Elizabeth Lee, Scape Carlton

(1002), 581, Swanston Street,

Carlton VIC 3053

When your mail arrives, we will send you an email on the email address registered with Scape. To collect your mail, please read your email whether you are to see reception or go to the parcel lockers. Please bring your photo ID at Reception upon collection.

Rent

Rent is best paid using your Australian bank account details, paid fortnightly and at least 2 weeks in advance. Refer to the rent calendar.

Cleaning & maintenance

You can borrow a vacuum from Reception or book in room clean at an additional cost via the Resident Portal. If you have any maintenance requests, please lodge them via the Resident Portal or contact Reception. Please note that we are always working to address anything that pops-up, but please allow 48 hours turnaround time for any general non-urgent maintenance.

Laundry

The laundry is located on level 1, which also contains a donation bin for any unwanted items. You must download the Speed Queen app to be able to use our laundry system.

Drinking water

Did you know that our tap water is clean for drinking? We also have chilled refill stations located on the Ground floor, study lounges, kitchen & in the Gym. You can do your part for the environment avoiding single use plastics!

Smoking

A friendly reminder we are a non-smoking building. If you need to smoke, please do so outside and be sure to keep the area clean.

Garbage disposal

If you are disposing of boxes or larger items of rubbish, we ask that you do not try to fit them in the bin chute. Instead, you should place them in the large rubbish bins located on the Ground Floor. You need to collect a bin room key with reception to access the bin room.

Recycling

We are dedicated to helping the environment

and have ways to recycle around the building.

Bottles, cans & paper go down the recycling bin chute. Please see reception for any batteries disposal and/or unwanted crockery, pots & pans.

wellbeing & safety

The Sonder App

Sonder provides Scape residents with 24/7 safety and wellbeing support. Download the free app and create your account using the email you have registered with Scape.

Scape Support

Helpful hotlines and welfare websites.

Emergency procedures

In the event of an emergency, call 000 for police, fire or ambulance services. Let us know about the emergency as soon as possible.

Fire

In the event of a fire, please follow instructions from Scape staff and emergency services. Please see evacuation diagrams in your apartment & hallways.

Fist Aid & other incidents

For basic first aid, please see Reception. Our team is trained in First Aid and CPR. In the event of an incident, please report to us straight away.

SCAPE videos

Fire Safety

Crucial information on preventing fires, ​emergency and safety procedures.

Sprinkler Safety

Proper use and benefits of sprinkler

systems for fire prevention.

Departure Cleaning

Effective cleaning procedures to help you meet ​end of lease expectations on departure.

Scam Protection

Tips to avoid common fraud tactics and ​potential scams for enhanced online safety.

living it up

The essentials

Need a bank account? Phone SIM? Transport hacks? Come and chat to us at Reception for information on all the essential services you need for your everyday life.

What's happening?

Discover what's on in Melbourne and its surrounding areas. From food markets to art galleries there's always something fun to do!

Groceries & local markets

The closest supermarket is Aldi located on Franklin st. Fresh fruit & veg can be bought at the Queen Vic Markets.

Shopping centres

The closest shopping center is Melbourne Central (enter via Swanston St or La Trobe St)

Public transport

The quickest & easiest way to get around is by tram. Tram stops are located on Swanston St.

get social

Events

When it comes to making friends and experiencing the local scene, we have an awesome events program with cool activities and adventures designed to connect you with the community and fellow residents. Download the events calendar for our upcoming events!

Ambassador Program

Apply to our paid student ambassador

program and make a difference!

Create with Scape

Get paid to create content that entertains, educates and inspires your follow residents.

faqs

When do I sign my contract?

Your contract will be available 8 weeks prior to your contract start date. Log onto the Resident Portal, review/sign your contract, upload your Confirmation of Enrolment, photo ID, emergency contact & rent payment info.

What is a bond and how do I pay it?

Your bond is a refundable security deposit covering any room damages (excluding normal wear and tear). You can pay it via the Resident Portal 10 days before your contract starts. It's refundable at the end of your stay if there are no damages, your room is left clean and there is no outstanding rent. It will be transferred to your bank account or as a cheque.

What time is check in? And, what if I need to arrive in the middle of the night?

Scape offers 24/7 support and will welcome you at any time of day or night. On the day your contract starts, your room will be ready from 3PM. To assist with a smooth arrival, we ask residents who plan to arrive outside normal business hours (9.00 to 18.00) to inform us by email at least 72 hours in advance. If you arrive outside of normal business hours, you’ll find contact information at the entrance of the building. Your calls will be answered by a friendly team member who will help you check-in.

Where can I buy linen (bedspread, quilt and pillows) and kitchen supplies?

Make your move easier by purchasing a linen or kitchen starter pack via the Resident Portal before you arrive or you can purchase at Reception.

Is there a curfew?

We don't have one for residents over the age of 18. International residents under the age of 18 must sign a curfew between 9:30pm-10:00pm

What's included in the rent?

All your utilities including electricity, water and heating, plus unlimited broadband internet are included with your rent. There are no additional bills to worry about. You’ll also enjoy access to our common spaces plus a packed calendar bursting with exclusive events, mentorship programs, and internship opportunities where you can experience other cultures and make friends at the same time. In some of our properties, food is even included with our Scape Eats programme!

How often do I have to pay my rent?

The easiest way to pay your rent is through our fortnightly direct debit system. If you wish to pay the full rent amount in one lump sum, you can do this with a credit or debit card at Reception or by bank transfer. International transfers or credit card payments may result in a bank surcharge.

Can friends visit?

Of course! If you live in a studio and would like to have a guest stay overnight, that is fine too, but you’ll need to be over 18. There are also a few rules around guests in the property which staff would be happy to brief you on. You will need to register your guest at Reception, so we know who is in the building for security reasons.

TELL US MORE

We love hearing feedback and acknowledge

we don’t always get it right...

Small and simple queries

In most cases, problems can be quickly resolved by raising them in person with the property team or emailing us at our property email below:

Feedback and suggestions

In instances where you are uncomfortable with raising a complaint with the property team, you are encouraged to share your feedback by emailing us below:

Scape will acknowledge receipt of your email within 72 hours and arrange a meeting or phone call to discuss the issue with the aim of resolving the complaint within 14 days.