WELCOME TO
YOUR HOME
AWAY FROM HOME
Here are some must-have tips and tricks to
help you make the most of your experience here.
wELCOME
Resident Portal
Manage your home life in this one stop shop.
Your Resident Handbook
View a digital copy below.
Resident Induction Module
Find out important information about your stay.
Community Guidelines
View a digital copy below.
The Scape Team
Get to know the Scape team who are here to
support you during your time at Scape.
PRE-ARRIVAL
Key pre-arrival requirements
- Sign your Tenancy Agreement and provide us with your COE and passport
- Pay your 4 week bond amount
- Let us know your arrival time
Get yourself set up with the basics
- Australian mobile number (sim card)
- Local bank account
- Opal Card (for public transport)
Check that your electronics are compliant
Your travel adapters, USB chargers and power supplies should be safe to use in Australia.
Make your move easy with our packs & services
Buy a bedding or kitchen starter pack or book in
a laundry, cleaning or airport transfer today.
arrival
Your new address
23-27 Mountain Street,
Ultimo, NSW, 2007
Learn how to get there
The International and Domestic Terminals are approximately 20km away from Mountain x Scape. You can take a Taxi or Uber, which will take approximately 25 minutes. Alternatively, you can take public transport or book an airport transfer below.
Check your check-in plans
Check-in is available from 3pm on your signed contract commencement date. If you plan to arrive before 3pm or late at night, please let us know beforehand via email.
Emergency contact details
Emergency (police, fire, ambulance) 000
Duty Manager phone number 0499 540 565
Nearest hospital, Royal Prince Alfred 9515 6111
Local police station, Glebe 9552 8099
your home
Mail & parcel delivery
When ordering online please ensure to include your full name as written on your passport, your room number and Scape building address.
Example:
John Citizen, Mountain x Scape
(Room Number) 23 - 27 Mountain Street,
Ultimo, NSW, 2007
Parcels will be left in front of the building or a delivery slip left in your letterbox to collect from a collection point. Alternatively you can have your packages delivered to Broadway x Scape at 161 Broadway, Ultimo, NSW, 2007 and we will store your item in a parcel locker.
Rent
Rent is best paid using your Australian bank account details, paid fortnightly and at least 2 weeks in advance. Refer to the rent calendar.
Cleaning & maintenance
You can borrow a vacuum from Reception or book in room clean at an additional cost via the Resident Portal. If you have any maintenance requests, please lodge them via the Resident Portal or contact Reception. Please know we’re always working to address anything that pops-up, but please allow a reasonable turnaround time for any general maintenance.
Laundry
The laundry is located on the ground floor Machines take card payment only, please use your debit or credit card.
Drinking water
Did you know that our tap water is clean for drinking? We also have chilled refill stations located on the ground floor inside the bike room, and you can do your part for the environment avoiding single use plastics!
Smoking
A friendly reminder we are a non-smoking building. If you need to smoke, please do so outside and be sure to keep the area clean.
Garbage disposal
If you are disposing of boxes or larger items of rubbish, recycling or general waste, the rubbish bins are located on the ground floor to the right of the bike store. The red bin is for general waste and the yellow bin is for recycling.
Recycling
We are dedicated to helping the environment
and have ways to recycle around the building.
Bottles & cans, cardboard & paper can be recycled by placing them in the yellow bin located in the bin room.
wellbeing & safety
The Sonder App
Sonder provides Scape residents with 24/7 safety and wellbeing support. Download the free app and create your account using the email you have registered with Scape.
Scape Support
Helpful hotlines and welfare websites.
Emergency procedures
In the event of an emergency, call 000 for police, fire or ambulance services. Let us know about the emergency as soon as possible.
Fire
In the event of a fire, please follow instructions from Scape staff and emergency services. For the evacuation point, exit the building onto Mountain Street and safely cross the road to the small laneway.
Fist Aid & other incidents
For basic first aid, please see Reception. Our team is trained in First Aid and CPR. In the event of an incident, please report to us straight away.
SCAPE videos
Fire Safety
Crucial information on preventing fires, emergency and safety procedures.
Sprinkler Safety
Proper use and benefits of sprinkler
systems for fire prevention.
Departure Cleaning
Effective cleaning procedures to help you meet end of lease expectations on departure.
Scam Protection
Tips to avoid common fraud tactics and potential scams for enhanced online safety.
living it up
The essentials
Need a bank account? Phone SIM? Transport hacks? Come and chat to us at Reception for information on all the essential services you need for your everyday life.
What's happening?
Discover what's on in Sydney and its surrounding areas. From surfing the web to surfing waves there's always something fun
to do!
Groceries & local markets
Coles Supermarket is located at Broadway Shopping Center along with many other supermarkets and general stores.
Shopping centres
Broadway Shopping Centre is located a 5 minutes walk from Mountain x Scape.
Public transport
There is a bus stop located on the main road in front of Broadway x Scape and Central station is a 10 minute walk away.
get social
Events
When it comes to making friends and experiencing the local scene, we have an awesome events program with cool activities and adventures designed to connect you with the community and fellow residents. Download the events calendar for our upcoming events!
Ambassador Program
Apply to our paid student ambassador
program and make a difference!
Create with Scape
Get paid to create content that entertains, educates and inspires your follow residents.
faqs
When do I sign my contract?
Your contract will be available 8 weeks prior to your contract start date. Log onto the Resident Portal, review/sign your contract, upload your Confirmation of Enrolment, photo ID, emergency contact & rent payment info.
What is a bond and how do I pay it?
Your bond is a refundable security deposit covering any room damages (excluding normal wear and tear). You can pay it via the Resident Portal 10 days before your contract starts. It's refundable at the end of your stay if there are no damages, your room is left clean and there is no outstanding rent. It will be transferred to your bank account or as a cheque.
What time is check in? And, what if I need to arrive in the middle of the night?
Scape offers 24/7 support and will welcome you at any time of day or night. To assist with a smooth arrival, we ask residents who plan to arrive outside normal business hours (10.00 to 18.00) to inform us by email at least 72 hours in advance. If you arrive outside of normal business hours, you’ll find contact information at the entrance of the building. Your calls will be answered by a friendly team member who will help you check-in.
Where can I buy linen (bedspread, quilt and pillows) and kitchen supplies?
Make your move easier by purchasing a linen or kitchen starter pack via the Resident Portal before you arrive or you can purchase at Reception.
Is there a curfew?
We don't have one for residents over the age of 18. International residents under the age of 18 must sign a curfew between 9:30pm-10:00pm
What's included in the rent?
All your utilities including electricity, water and heating, plus unlimited broadband internet are included with your rent. There are no additional bills to worry about. You’ll also enjoy access to our common spaces plus a packed calendar bursting with exclusive events, mentorship programs, and internship opportunities where you can experience other cultures and make friends at the same time. In some of our properties, food is even included with our Scape Eats programme!
How often do I have to pay my rent?
The easiest way to pay your rent is through our fortnightly direct debit system. If you wish to pay the full rent amount in one lump sum, you can do this with a credit or debit card at Reception or by bank transfer. International transfers or credit card payments may result in a bank surcharge.
Can friends visit?
Of course! If you would like to have a guest stay overnight, that is fine too, but you’ll need to be over 18. Unfortunately, overnight guests aren’t permitted in twin or U/18 rooms. There are also a few rules around guests in the property which staff would be happy to brief you on. You will need to register your guest at Reception, so we know who is in the building for security reasons.
TELL US MORE
We love hearing feedback and acknowledge
we don’t always get it right...
Small and simple queries
In most cases, problems can be quickly resolved by raising them in person with the property team or emailing us at our property email below:
Feedback and suggestions
In instances where you are uncomfortable with raising a complaint with the property team, you are encouraged to share your feedback by emailing us below:
Scape will acknowledge receipt of your email within 72 hours and arrange a meeting or phone call to discuss the issue with the aim of resolving the complaint within 14 days.